Privacy Policy

 

Effective Date: July 16, 2026

Your Privacy Matters

At 24Hour Contractor, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices you have regarding your personal information when you visit www.24hourcontractor.com, register for a course, create an account, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect several types of information.

Personal Information

When you register for a course, create an account, contact us, or subscribe to communications, we may collect information such as:

  • Full name
  • Email address
  • Telephone number
  • Mailing address
  • Company name
  • Builder licence information (when applicable)
  • Payment-related information
  • Course registration information

We collect only the information reasonably necessary to provide our products and services.

Account Information

When you create an online account, we may collect information needed to:

  • Create and manage your account
  • Authenticate your identity
  • Provide access to purchased courses
  • Track course progress
  • Generate Certificates of Completion
  • Provide customer support

You are responsible for maintaining the confidentiality of your account credentials.

Payment Information

Payments are processed through secure third-party payment providers.

24Hour Contractor does not store complete credit card numbers or other sensitive payment credentials on our servers.

Please refer to the applicable payment processor’s privacy policy for information about how your payment information is handled.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral website
  • Date and time of your visit

This information helps us improve website performance, security, and user experience.

How We Use Your Information

We use your information to:

  • Provide access to purchased courses
  • Process transactions
  • Verify course registrations
  • Respond to customer inquiries
  • Provide technical support
  • Improve our courses and website
  • Send important account or course notifications
  • Provide Certificates of Completion
  • Maintain accurate business records
  • Comply with legal or regulatory obligations

We may also use aggregated, non-identifiable information to better understand how visitors use our website.

Email Communications

If you purchase a course or create an account, we may send you emails related to:

  • Course access
  • Account information
  • Password resets
  • Certificates of Completion
  • Customer support
  • Service announcements

If you subscribe to receive educational updates or marketing communications, you may unsubscribe at any time by following the unsubscribe instructions included in those emails.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences
  • Keep you signed in
  • Improve website performance
  • Analyze website traffic
  • Enhance security

For additional information, please see our Cookie Policy.

Analytics

We may use website analytics tools to better understand how visitors interact with our website.

Analytics information helps us:

  • Improve navigation
  • Identify popular content
  • Improve website performance
  • Enhance user experience

Analytics data is generally aggregated and does not identify individual users.

Third-Party Services

Our website may use trusted third-party providers for services including:

  • Payment processing
  • Website hosting
  • Learning management
  • Email communications
  • Analytics
  • Customer support

These providers receive only the information reasonably necessary to perform their services and are expected to protect your information appropriately.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary:

  • To process payments
  • To provide requested services
  • To comply with legal obligations
  • To protect our rights or property
  • To investigate fraud or security concerns
  • With your consent

Data Security

Protecting your personal information is important to us.

We maintain reasonable administrative, technical, and physical safeguards designed to help protect your information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage is completely secure, we continually work to protect the information entrusted to us.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide our services
  • Maintain course records
  • Support customer accounts
  • Meet legal, accounting, or regulatory obligations
  • Resolve disputes

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Choices

You may request to:

  • Access the personal information we maintain about you
  • Correct inaccurate information
  • Update your account information
  • Unsubscribe from marketing communications
  • Close your account, subject to applicable legal or regulatory recordkeeping requirements

Requests may be submitted using the contact information below.

Children’s Privacy

Our website and courses are intended for adults and construction professionals.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites operated by other organizations.

We encourage you to review the privacy policies of any third-party websites you visit.

International Visitors

Although our primary market is currently British Columbia, visitors may access our website from other jurisdictions.

By using our website, you understand that your information may be processed in accordance with applicable Canadian laws and this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

When material changes are made, the updated policy will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact us.

24Hour Contractor

Website: www.24hourcontractor.com

Email: support@24hourcontractor.com

Our Commitment

At 24Hour Contractor, earning your trust is just as important as providing high-quality continuing education.

We are committed to handling your personal information responsibly, communicating transparently, and continually improving the security and privacy of the services we provide.

Thank you for choosing 24Hour Contractor.